Frequently Asked Questions

How long does it take to process my order?
Paperylove is a very small online shop and processing an order can take 3-5 business days.

I do not see my country listed in the check out and I’m having problems placing my order, can you help?

As of July 2021, we no longer ship to the UK.

If you are placing an order from another country and are having issues placing your order, please send an email to: contact@paperylove.com

In the email, please send:

  1. Your Paypal email
  2. Your shipping address
  3. The items you would like to order

I apologize for any inconveniences.  I am trying my best to get the shipping sorted out.

Do you combine shipping?
As of April 2022, we are no longer combining shipping.  Occasionally we may make adjustments but it is a case by case basis.

Do you hold products?
Unfortunately we do not due to risks of canceling orders.

Will you be reprinting washi?
At the moment, we have never reprinted any washi and don’t plan to.

Placed order has wrong address, can you help?
Please make sure your address is correct before checking out.  Shipping labels are auto generated.

Paperylove is not liable for packages shipped to wrong addresses that were incorrect.

My package was marked “delivered” but I don’t have it?

Paperylove is not liable for packages marked as “delivered” but not received due to delivery issues with USPS or property theft.
Below is a phone number and links that may help.

You can call USPS here: 1-800-275-8777

Missing Mail Search: https://www.usps.com/help/missing-mail.htm

Lost Mail Claims: https://www.usps.com/help/claims.htm